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Infrared Communication Problems ............... 131
An Audio or a Telephony Problem ............... 132
A Universal Serial Bus (USB) Problem ............. 132
A Modem Problem ........................ 133
PC Card Problems ........................ 134
Docking Station Problems .................... 137
A Printer Problem ......................... 138
External Monitor Problems .................... 139
Port Replicator Problems ..................... 140
Other Option Problems ...................... 141
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 142
Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Testing Your Computer ....................... 144
Test the SelectaDock I and II .................. 146
Recovering Lost or Damaged Software .............. 147
Using the Diskette Factory .................... 148
Using the ThinkPad Customization CD ............. 149
Using the Recovery CD ..................... 150
Chapter 5. Getting Service . . . . . . . . . . . . . . . . . . . . 153
Information on Your Computer ................... 154
Option List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Identification Numbers . . . . . . . . . . . . . . . . . . . . . . 154
Problem Recording Sheet .................... 155
Customer Support and Service ................... 156
Help by Telephone ........................ 156
ThinkPad EasyServ . . . . . . . . . . . . . . . . . . . . . . . . 157
Getting Help around the World ................. 157
Fax Information . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Electronic Support Services ................... 158
Purchasing Additional Services ................... 160
Enhanced PC Support Line ................... 160
Client Support Line ........................ 160
Network and Server Support Line ................ 161
Ordering Support Line Services ................. 162
Warranty and Repair Services .................. 163
Obtaining IBM Operating System Updates ............ 164
Getting Update Diskettes ..................... 164
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . 164
Contents ix
Title: C79EGMST CreationDate: 02/10/98 09:24:42