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Customer Support and Service
ThinkPad EasyServ
ThinkPad
EasyServ
is a courier repair service for IBM mobile
products whereby your ThinkPad computer will be picked up, sent to
IBM for repair, and then returned to the location of your choice. This
service is available at no additional charge during the limited
warranty period. Most computers can be repaired the day that they
arrive at the IBM repair location.
Support personnel first try to solve your problem over the phone. If
they are unsuccessful, you can arrange for EasyServ service by
calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials
that your computer came in for resending it to IBM. If the box is not
available, the courier will deliver a shipping carton and will return
later to pick it up. This service is available only in the U.S. and
Canada.
Getting Help around the World
If you make frequent overseas trips or you are residing abroad, you
can register with the International Warranty Service Office. The
office will issue an International Warranty Service Certificate, which
you can use wherever IBM or IBM resellers sell and service IBM PC
products.
For more information on registering with the International
Warranty Service Office, call 1-800-497-7426 in the U.S. or
Canada.
Fax Information
In the U.S. and Canada, if you have a touch-tone telephone and
access to a fax machine, you can receive marketing and technical
information on such topics as computer hardware, operating
systems, and local area networks (LANs) by fax. You can call the
IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the information that you request will be
sent your fax machine.
Chapter 5. Getting Service 157
Title: C79EGMST CreationDate: 02/10/98 09:24:42