Filter
Top Products
Customer Support and Service
Commercial online services that have information on IBM products
are:
CompuServe:
Use the GO word ThinkPad.
Prodigy:
Use the Jump command; type IBM and select PC Product
Support.
America Online:
Use the Go to keyword IBM.
You can also contact us on the Internet for answers to your technical
support questions. If you link to our support home page, you can
search for technical tips, download update drivers, and find out about
many other things. You can visit the site at the following URL:
http://www.pc.ibm.com/thinkpad
Personalized Web-based PC support provides PC users easy access
to online support, including a personalized IBM Web site tailored to
their machine type, computing environment, and such individual
interests as business applications or games. Once you set up a
profile with IBM, you are thereafter greeted by name and presented
targeted information selected specifically to meet your particular
needs. For example, if you are a corporate ThinkPad user, you
might receive information on Microsoft Windows NT and remote
connectivity. You can also choose to receive proactive e-mail,
alerting you to time-saving hints and tips and such product-specific
updates as modem speed and BIOS files. Interactive Web-based
forums are monitored around the clock by IBM specialists,
complementing its support on all the major Internet service providers.
You can set up your profile at:
http://www.pc.ibm.com/support
Chapter 5. Getting Service 159
Title: C79EGMST CreationDate: 02/10/98 09:24:42