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Customer Support and Service
You can purchase this service on a one-time basis (for a single
incident).
Network and Server Support Line
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple and complex
networks made up of IBM workstations and servers using major
network operating systems. This line also supports the many
popular non-IBM adapters and network interface cards.
This service includes technical support for the following:
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the
client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents. For more information about purchasing Network and
Server Support, see “Ordering Support Line Services” on page 162.
Chapter 5. Getting Service 161
Title: C79EGMST CreationDate: 02/10/98 09:24:42