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8-34 bizhub 160f
8.12 When faxing is not performed correctly
Faxes cannot be sent
Symptom Possible cause Remedy
The document cannot be
scanned.
The document is too thick. Position the document on the
original glass to send it.
(p. 5-17)
The document is too thin or
too small.
Position the document on the
original glass to send it.
(p. 5-17)
The document was scanned
at an angle.
The document is not posi-
tioned correctly.
Adjust the document guide
plates for the size of the doc-
ument. (p. 5-15)
The fax received by the recip-
ient is not clear.
The document is not posi-
tioned correctly.
Position the document cor-
rectly. (p. 5-15 and p. 5-17)
The original glass is dirty. Wipe the glass with a soft, dry
cloth. (p. 9-9)
The text in the document is
too faint.
Adjust the scanning contrast.
(p. 7-58)
There is a problem with the
telephone connection or with
the recipient’s fax machine.
Check that this machine can
make clean copies. If it can,
try sending the fax again.
The fax received by the recip-
ient is blank.
The document was sent with
the front side facing down
(while using the automatic
document feeder).
Load the document with the
front side facing up, and then
try sending the fax again.
(p. 5-15)
Faxes cannot be sent auto-
matically.
The fax number is wrong. Check the fax number.
A number specifically for tele-
phone calls is being dialed.
Check the number.
There is a problem with the re-
cipient’s fax machine (it is out
of paper, it is not set to receive
faxes automatically, it is
turned off, etc.).
Contact the recipient.