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Diagnostic Information 2-45
5055-01x
Map 4 - False “Tray (X) Low/Empty” Message
Step Questions / Actions Yes No
1 Is the “Tray X Low” message
present?
Go to step 2. Go to step 5.
2 Is the paper remaining
actuator inside the cassette
drawer binding, or operating
incorrectly?
Go to step 3. Repair or
replace parts
as necessary.
3 Are connectors CN35 and
CN36 on the printer controller
board, and CN10 on the
expansion feeder control card
associated with the failing tray
properly connected?
Go to step 4. Properly
connect the
connectors.
4 Replace the paper remaining
sensor board for the problem
tray. Does this fix the
problem?
Problem
solved.
Replace the
expansion
feeder control
card.
5 Is the paper present flag
operating correctly?
Go to step 6. Repair or
replace the
failing parts.
6 Are connectors CN35 and
CN36 on the printer controller
board, and CN6 on the
expansion feeder control card
associated with the failing tray
properly connected?
Go to step 7. Properly
connect the
connectors.
7 Replace the paper present
sensor. Does this fix the
problem?
Problem
solved.
Replace the
associated
expansion
feeder control
card.
Service.bk Page 45 Thursday, October 4, 2001 12:20 PM