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2-2 Service Manual
4085-001
Service Messages
These messages are displayed whenever the printer is in the
Operator Intervention state, and the printer needs servicing. In
general, service errors are non-recoverable. However, it may be
possible to power the printer off and back on to temporarily recover
from the error condition if it is intermittent in nature.
When a Service Message occurs, the printer stops printing. The only
recovery is to turn off the printer.
Accessing Additional Debug Information for Service Errors
Additional debug information may be available for the specific
service error being displayed. This information may help the
Customer Support Center, customer engineer, and support engineer
resolve the problem.
To access this information, complete the following steps:
1. Press and hold Return and then press and release Select. The
first screen of debug information appears. Write down this
information.
2. Continue pressing Return+Select until each screen of debug
data is obtained. Once the end of the debug data is reached,
the original service message is displayed.
Jam Jog Function
When in any 9XX error condition, you can press the Menu> button to
implement the jam jog function. The jam jog function helps clear any
pages that have been stopped mid-way through the paper path.
Note: Jam Jog will not work while debug data is displayed on the panel.
The original 9XX or 2XX error message must be displayed for this function
to operate.