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Diagnostic Information 2-31
4085-001
Attendance Message Description Action
31 Defective
Cartridge XXXX
A representation of
the operator panel
when the printer
detects a defective ink
cartridge. In this
representation, the
XXX is a placeholder
for some combination
of C,M,Y, and K. The
defective cartridge is
identified in the XXXX
string.
The engine firmware
was either unable to
communicate with the
ink cartridge
EEPROM or the ink
cartridge EEPROM
was corrupted. This
could be the case if
the ink cartridge has a
missing or defective
smart chip.
Open the cover and
replace the defective ink
cartridge(s). The carrier
appears at the ink
cartridge change location.
Press and hold Select,
and then press Return to
display debug data for the
engine microcode and the
applicable smart options.
The service engineer
should use this function to
help diagnose the
problem.
1. Try POR.
2. Remove and reinstall
the defective cartridge.
3. Inspect pogo pins for
damage.