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Line 6 GearBox 3.7 – Troubleshooting
9•8
You also need to have a live Internet connection, so be sure your Internet or network connection is
plugged in and active before looking for more complex solutions!
Note that if you own more than one of these Line 6 devices, that your GuitarPort Online membership
is only authenticated on the one device that you originally used to sign up. You must use this Line 6
device to gain access to the GuitarPort Online membership content.
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Why do I still hear hum when my Hum Reducer is on?
(This feature is not available when POD X3 or PODxt hardware is used with GearBox.) The Hum
Reducer will not completely eliminate hum from your guitar and the electrical interference it receives
from your computer’s display and other emission sources, but it is usually able to reduce it considerably.
If you’re not getting the hum reduction you expect, remember that you need to press the Learn button
to set up the Hum Reducer before using it. It’s important to position yourself and your guitar in your
normal playing position in relationship to your computer display, etc. while the Hum Reducer is learning
the pattern of the noise that it will reduce. When you change positions relative to the monitor, change
guitars or pickups, or add other possible sources of interference (turning on a nearby television, say),
the character of the interference that your guitar is receiving and transmitting as hum will change, and
you should press the Learn button again to have the Hum Reducer relearn this new hum pattern.
You can also try the Gate to eliminate the noise.
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Incomplete Downloads
The Transfer Manager gives details on in progress, completed and unsuccessful transfers of data between
your computer and GuitarPort Online. If a download is interrupted or incomplete, it will be listed in
the Transfer Manager as “Aborted”. You’ll need to start this download again from the beginning; there
is no way to continue a partial download.
Download Accelerators are incompatible with GearBox/GuitarPort Online, and must be disabled to
successfully use GuitarPort Online. If you have frequent problems with incomplete downloads, there
is probably an issue with your Internet connection or the way it is setup, and you may need to contact
your Internet Service Provider for assistance. If you are using a dial-up modem connection over regular
phone lines and you have Call Waiting, be sure you have Call Waiting turned off when using your
Internet Connection so that the Call Waiting signal doesn’t interrupt your download. On some phone
systems, you can dial *70 before a call to disable Call Waiting for that one call.
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Light is off on GuitarPort or TonePort hardware
If the light or front panel meters on your GuitarPort or TonePort hardware does not light up, it means
that the is not receiving power from the USB connection. (TonePort UX8 includes a Power switch, so
you, of course, should be sure to turn it on!) See USB Errors.
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