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Line 6 GearBox 3.7 – Troubleshooting
9•14
USB Connectivity
It is specifically recommended that you always connect your Line 6 device directly to your •
computer’s “built-in” USB port and not into a USB hub. USB hubs are known to sometimes cause
communication errors with USB audio devices. USB audio devices require a fast, uninterrupted
flow of audio data to and from the computer.
On Windows•
®
systems, it is not recommended that you connect more than one PODxt or POD
X3 family device to the computer at the same time. These Line 6 devices utilize a common
device driver and only one can be initialized at a time.
USB connection to your Line 6 hardware is required in order to use the audio features of GearBox, •
access GuitarPort Online, etc. So make sure your device is connected to your computer via USB
and powered on if you want to use these features. If you are using a PODxt device and don’t care
about these features of the GearBox software and only want to edit the sounds on your PODxt,
you can instead connect MIDI cables between PODxt and your computer’s properly configured
MIDI interface hardware, and select your MIDI interface’s connections in the GearBox software’s
MIDI Preferences.
If you believe that your MIDI or USB connections are OK, you may want to try re-installing the •
Line 6 device’s Driver or GearBox software, which will not affect any Tones or Tracks that you’ve
stored. The easiest way to do this is to run Line 6 Monkey with your Line 6 device connected
and go to the Updates tab. Here you will see if you have the latest driver and GearBox software
versions installed. You can download and install any available updates here by selecting them in
the Monkey Updates tab, or choose to re-install the same versions to make sure all is configured
correctly. Just follow the steps as prompted.
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Warranty, Customer Service and Repair Information
Before contacting the Line 6 Customer Service team, please take the time to investigate this Help
system to see if it can answer your questions. Don’t forget the searchable FAQTRAQ system which
is often the fastest and easiest way to get answers. There are also several documents posted on the
GearBox - User Manuals section of the Line 6 web site – please visit the site for the most up to date
information on your Line 6 gear and warranty and service information.
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Windows XP/Vista Optimization
You will find information on optimizing your Windows XP or Vista operating system for GearBox at
the GearBox - User Manuals section of the Line 6 web site.
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