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3300 ICP Hardware User Guide
196 Release 3.3
WARNING: This procedure will erase all system settings including Voice Mail messages,
so you must back up your database.
Mitel Options Password
A new Mitel Options Password is
• Required to upgrade from 3.0, 3.1, and 3.2 to 3.3 software if you have purchased
new options
• Required to upgrade from 3.0 to 3.3 even if you have not purchased new options
• Not required to upgrade from 3.1 or 3.2 to 3.3 if you have not purchased new options
You must access your Mitel Options Password through Mitel Online (www.mitel.com). This
password is required during the upgrade procedure, so you MUST keep a proper record of it.
A new password is issued to you if you are purchasing new options. Call Mitel Customer Service
during normal business hours prior to attempting the software upgrade to confirm a previous
password or to purchase new options and receive a new password.
Java Plug-In
Java Plug-in 1.3.0 comes with S/W 3.0.7.11. During ESM backup/restore procedures on this
software version, the software detects whether the proper version of Java Plug-in (1.3.0 or
later) has been installed. If not, it will prompt you to install the correct version with the installation
wizard. If you are currently using Java Plug-in 1.3.1, you can proceed with the upgrade, provided
that your PC is not used to access OPS Manager; Java Plug-in 1.3.1 is not compatible with
OPS Manager.
Database backup
During the upgrade procedure, you are instructed to perform a backup of your database. Note
that during the first minute of ESM backup, the voice mail system is inaccessible and in Ring-No
Answer state. If users are still accessing voice mail when you start the ESM backup, voice mail
will remain in Ring-No Answer state until all voice mail users are disconnected from the system.
Thus, we strongly recommend that you ensure no one is accessing voice mail before you begin
your ESM backup.
To check if voice mail is currently in use, issue the stat 1 4 27 and stat 1 4 28 ESM maintenance
commands.
Tip: We recommend that you avoid running multiple versions of Java Plug-in. If you are
running the incorrect version for the upgrade, you should uninstall it from every PC that
is used as an administrator for the 3300 Integrated Communications Platform (ICP) and
allow the 3.3 software to install the correct version during the next backup/restore on
each one.