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Warranty & Service 163
Owner's Manual and Troubleshooting
You should read the owner’s manual thoroughly before operating this product. In the
unlikely event that you should encounter difficulty operating this product, the owner’s
manual should be consulted before contacting the Princeton Instruments technical support
staff or authorized service representative for assistance. If you have consulted the owner's
manual and the problem still persists, please contact the Princeton Instruments technical
support staff or our authorized service representative. See Item 12 in the following section
of this warranty ("Your Responsibility") for more information.
Your Responsibility
The above Limited Warranties are subject to the following terms and conditions:
1. You m
ust retain your bill of sale (invoice) and present it upon request for service
and repairs or provide other proof of purchase satisfactory to Princeton
Instruments.
2. You m
ust notify the Princeton Instruments factory service center within (30)
days after you have taken delivery of a product or part that you believe to be
defective. With the exception of customers who claim a "technical issue" with the
operation of the product or part, all invoices must be paid in full in accordance
with the terms of sale. Failure to pay invoices when due may result in the
interruption and/or cancellation of your one (1) year limited warranty and/or any
other warranty, expressed or implied.
3. All warranty
service must be made by the Princeton Instruments factory or, at our
option, an authorized service center.
4. Before products or parts can be returned for service y
ou must contact the
Princeton Instruments factory and receive a return authorization number (RMA).
Products or parts returned for service without a return authorization evidenced by
an RMA will be sent back freight collect.
5. These warranties are effective only
if purchased from the Princeton Instruments
factory or one of our authorized manufacturer's representatives or distributors.
6. Unless specified in the original purchase agreem
ent, Princeton Instruments is not
responsible for installation, setup, or disassembly at the customer’s location.
7. Warranties extend only
to defects in materials or workmanship as limited above
and do not extend to any product or part which has:
• been lost or discarded by you;
• been damaged as a result of misuse, improper installation, faulty or
inadequate maintenance or failure to follow instructions furnished by us;
• had serial numbers removed, altered, defaced, or rendered illegible;
• been subjected to improper or unauthorized repair; or
• been damaged due to fire, flood, radiation, or other "acts of God" or other
contingencies beyond the control of Princeton Instruments.
8. After the warranty
period has expired, you may contact the Princeton Instruments
factory or a Princeton Instruments-authorized representative for repair
information and/or extended warranty plans.
9. Phy
sically damaged units or units that have been modified are not acceptable for
repair in or out of warranty and will be returned as received.
10. All warranties im
plied by state law or non-U.S. laws, including the implied
warranties of merchantability and fitness for a particular purpose, are expressly
limited to the duration of the limited warranties set forth above. With the exception