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Chapter 10: Maintenance
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For information about upgrading the device firmware using the
Multi-Platform Client, see Upgrading Device Firmware in the KVM and
Serial Access Clients Guide.
Note: Firmware upgrades are not supported via modem.
Note: If you are using a tiered configuration in which a base KX II device
is used to access multiple other tiered devices, you may receive a low
memory error during a firmware upgrade if you have a large number of
user groups. If you receive this error, reboot the device and then perform
the upgrade again. If you continue to receive this error after rebooting,
disable tiering on the base device and perform the upgrade again.