Filter
Top Products
CHAPTER 6: OVERVIEW SOFTWARE 79
Troubleshooting
SYMPTOM: POSSIBLE CAUSE:
Program begins. After clicking on the
Activate Port button, a message appears
“UMT8 Switch device is not responding.”
• Make sure DB9 cable is plugged in to PC DB9
serial port properly.
• Make sure a proper Comm port number is
selected.
• Recycle UST1 AC power. This will not affect
computers connected to the Paragon Matrix
Switch.
• Check serial port on PC; it may be defective.
After a period of trouble free software
operation, clicking on the Send to Paragon
button causes the Windows status bar to
remain on the screen.
• Check for loose cable connection between PC and
UST1.
• Make sure serial communication between PC and
UST1 is not broken.
Press <Ctrl>+<Alt>+<Del> to bring up the
Close Program window.
Select “Paragon System Administration
Utilities” entry. If status is “Not responding”
click on the End task button to terminate the
program.
Restart the program from the Start Menu. An
alternative status indicates the program is
waiting for a slow PC to perform.
PC has only a DB25 serial port, not DB9.
• Convert a DB25 to DB9 using a standard adapter