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Troubleshooting
Phaser 6140 Color Laser Printer
User Guide
126
Troubleshooting Overview
This section includes:
• Error and Status Messages on page 126
• PrintingScout Alerts on page 126
• Online Support Assistant on page 126
• Information Pages on page 126
• Web Links on page 127
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.
For details, see Control Panel Messages on page 128.
PrintingScout Alerts
The PrintingScout utility automatically checks the printer status when you send a print job. If the
printer is unable to print your job, PrintingScout automatically displays an alert on your computer
screen to let you know that the printer needs attention. You install PrintingScout from the Software and
Documentation CD that came in the documentation packet with your printer. For details, see Installing
PrintingScout on page 43.
Note: PrintingScout is a Windows-only application.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, media jams, software
installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6140support.
Information Pages
Two of the printer’s internal pages, the Demo page and the Error History report, can help with
troubleshooting certain problems. The Demo page prints an image using all printer colors to show the
printer’s current ability to print. The Error History report prints information on up to the last 42 printer
errors that occurred.
To print information pages:
1. On the printer control panel, press the Menu button.
2. At Information Pages, press the OK button.