Filter
Top Products
Troubleshooting
Phaser 6140 Color Laser Printer
User Guide
132
Problems with the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix the
problem. For additional troubleshooting information, see Troubleshooting Overview on page 126.
Warning: Never open or remove printer covers that are secured with screws unless specifically
instructed in the manual. A high-voltage component can cause electric shock. Do not try to alter
the printer configuration or modify any parts. An unauthorized modification can cause smoke or
fire.
Caution: Probable causes of trouble are that the printer, computer, server, or other hardware is not
correctly set for the network environment you are using, or a printer restriction has been exceeded.
Symptom Reason/Action
No power. Is the power to the printer turned off?
Press the power button to the On position to turn on the power.
Is the power cord disconnected or not securely connected?
Turn off the power to the printer and then connect the power cord to the
power outlet again. Then turn on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage
and current rating. For details, see Electrical Specifications on page 156.
Is the printer connected to an uninterruptable power supply?
Turn off the power to the printer and then connect the power cord to a
suitable power outlet.
Is the printer connected to a power strip shared with other high-power
devices?
Connect the printer to a power strip that is not shared with other
high-power devices.
Cannot print. Is the light of the Ready indicator off?
If so, this printer is in Power Saver mode or in the menu setting mode. For
details, see Control Panel on page 21.
Is there a message displayed on the control panel?
Read the message and follow the instructions to correct the problem. For
details, see Control Panel Messages on page 128.