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Xerox FaxCentre F12 User Guide Page 8-17
Basic Troubleshooting
Printing Problems Solution Chart
Problem Probable Cause Suggested Solution
Your product does
not print
The IEEE-1284 parallel
cable or USB cable is
not connected properly.
Check the cable connection.
The IEEE-1284 parallel
cable or USB cable is
defective.
Check the cable with a computer and
printer that work. If printing is still not
possible, replace the cable.
The port setting is
incorrect.
Check the printer settings in the
Windows Control Panel to ensure that
the print job is being sent to the correct
port. (For Example: LPT1.)
The toner and drum
cartridges are not
installed properly.
Check that the toner and drum
cartridges are installed properly.
The printer driver may
not be installed
properly.
Reinstall the software.
The parallel port cable
specifications may not
be correct.
Use the IEEE-1284 parallel port cable
supplied with the machine or replace it
with an IEEE-1284 compliant cable.
Half of the page is
blank
The page layout is too
complex.
Reduce the resolution setting from 600
dpi to 300 dpi. Install more RAM in the
computer.
The page orientation
may be incorrect.
Change the page orientation in the
printer setup dialog.