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Printer Problems
5-8 ❖ DocuPrint C20/NC20 User Guide
The job prints, but the
left and top margins are
incorrect.
• Make sure the
PAPER SIZE
setting is set correctly in the Paper Menu. See
PAPER SIZE
in Chapter 1 of the
System Administrator Guide
for more
information.
• Make sure the margins are set correctly in the software application you are
using.
Print is smeared on the
page.
• This problem is more prevalent when using the photo cartridge. Try using
coated paper or a different type of print material.
• Alter the amount of ink used through the
Quick Print
value in the
Print
Quality
menu item in the Color Menu. See
Print Quality
in Chapter 1 of the
System Administrator Guide
for more information.
• Make sure you remove each transparency or sheet of glossy paper as it exits
the printer.
Printed colors are
different from the colors
that appear on the
computer screen.
• Computer screen colors vary based upon screen resolution and display types.
They are not an accurate representation of printed colors.
• Print a Color Sample test page to use as a reference to select colors. See
Color Samples
in Chapter 1 of the
System Administrator Guide
for more
information.
Black text is not sharp. Make sure a black print cartridge is installed and not a photo print cartridge.
Table 5.2 Print quality problems
(continued)
Problem Action
Table 5-2 Page 2 of 3