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5-4 ❖ DocuPrint C20/NC20 User Guide
Print material misfeeds
or multiple feeds occur.
• Make sure the paper you are using meets the specifications for your printer.
See the separate
Supplies/Options Guide
for more information.
• Flex paper or other print material before loading it in the input tray or the
optional Tray 2.
• Make sure the print material is loaded correctly.
• Make sure the paper width and length guides on the input tray are adjusted
correctly.
• Do not overfill the paper sources.
• Do not force paper down into the manual feed slot when you load it;
otherwise, the paper may skew or buckle.
• Remove any curled paper from the input tray or optional Tray 2.
• If there is a recommended print side for the paper, load the paper as
described in
Chapter 2: Loading Print Media
.
• Load less paper in the paper sources.
• Turn the paper over or around and try printing again to see if feeding
improves.
• Do not mix paper types.
• Do not mix reams of paper.
• Remove the top and bottom sheets of a ream before loading the print
material.
• Load a paper source only when it is empty.
Table 5.1 Printer operation problems
(continued)
Problem Action
Table 5-1 Page 2 of 4