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26 P640i Card Printer User Guide 980541-001 Rev. A
Troubleshooting
Unusual Printer/Lmainator Events
Completely unexpected print results
• Color ribbon out, or nearly out. Replace ribbon. Section 2
• Main cover opened during a print job. Open and close main cover, then press RIBBON to
re-sync ribbon. Reprint last job.
• Color ribbon panels out of sync, see previous action.
• Color ribbon not advancing consistently. Color ribbon supply and/or takeup cores not
engaging properly on arbors. Section 2
• Front (color side) of card printed with black. Open and close main cover, then press
RIBBON to re-sync ribbon.
• Inconsistent color, very faint printing. Printhead not pressing on ribbon. Reference
Technical Note 4
• Color ribbon torn, or jamming intermittently. Clear jam. Pull out more from supply roll
and reattach to takeup roll. Section 2
YMC color panels stick to card
• Printhead running too hot. Can happen after head replacement if head resistance
incorrectly entered through printer driver. Reference Technical Note 4, Printer Adjustment
• Check ribbon takeup and supply torques. Reference Technical Note 4
K (Black) panel sticks to card
• Printhead running too hot. Can happen after head replacement if head resistance
incorrectly entered through printer driver. Reference Technical Note 4, Printer Adjustment
• Black panel density and/or preheat set too high. Reference Technical Note 4, Color
Calibration
• Check ribbon takeup and supply torques. Reference Technical Note 4
Loud rattling/screeching from card transport
• Card(s) has fallen onto truck drive belt, and is jammed at some point. Open cover, remove
all cards from hopper. Remove jammed card if accessible. Look for card(s) in the
transport bed. Using card transport knob, hand-crank truck to push card into one of two
areas for easy removal - under hopper, or under flip station (lift carrier for access, then
push it down again).
Brief rattling noise before every print job
• Make flip station rest position adjust parameter less positive. (But be sure the carrier still
descends to its physical end-stop, otherwise it may fail to pick card off platen.) Reference
Technical Note 5, Flip Station Adjustment
Rattling noise every 10 cards
• Cleaning cassette not firmly engaged. Reference Technical Note 2