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iv P640i Card Printer User Guide 980541-001 Rev. A
WARRANTY INFORMATION
Printers
All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12)
months from the purchase date.
Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes
void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if
any parts are improperly installed or replaced by the user.
Note: Products must be packaged in the original or comparable packaging and shipping container. In
the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for
service under warranty. Surface transportation charges for return to customers in the continental Unit-
ed States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport, customer
pays customs, duties, taxes and freight from airport to destination. If Zebra determines that the prod-
uct returned for warranty service or replacement is not defective as herein defined, the customer will
pay all handling and transportation costs.
Printheads
Since printhead wear is part of normal operation, the original printhead is covered by a twelve (12)
month warranty. Warranty period begins on purchase date.
To qualify for this warranty, the printhead must be returned to the factory or to an authorized service
center. Customers are not required to purchase Zebra supplies (media and/or ribbons) for warranty
qualification. However, if it is determined that the use of other manufacturer supplies has caused any
defect in the printhead for which a warranty claim is made, the user is responsible for Zebraís labor
and material charges required to repair the defect. The warranty becomes void if the printhead is
physically worn or damaged; also if it is determined that failure to follow the preventative maintenance
schedule listed in the Userís Guide has caused defect in the thermal printhead for which warranty
claim is made.
Software
Software is warranted to be free of defects in material and workmanship for 30 days from the date of
purchase. In the event of notification within the warranty period of defects, Zebra will replace the de-
fective CD or documentation.
Supplies
Supplies are warranted to be free from defect in material and workmanship for a period of six (6)
months for media and twelve (12) months for ribbon from the date of shipment by Zebra. This is pro-
vided the user has complied with storage guidelines, handling, and usage of the supplies in Zebra
printers.
Zebraís sole obligation under these warranties is to furnish parts and labor for the repair or possible
replacement of products found to be defective in material or workmanship during the warranty period.
Zebra may in its discretion issue a credit for any such defective products in such amount as it deems
reasonable.
Spare Parts
All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in mate-
rial and workmanship for 90 days (except where otherwise denoted) from date of purchase. This war-
ranty becomes void if the item is modified, improperly installed or used, or damaged by accident or
neglect.