Filter
Top Products
Page 4-5TROUBLESHOOTING
To print an Alternate Host Buffer Dump, set dip switches B6, B7 and B8 in
the ON (down) position, then press the RESET button on the ULTRA front
panel. Print the offending document from the alternate host, and the printer
will output a document similar to the Auto Buffer Report.
After the document has finished printing, set dip switches B6, B7 and B8 to
their former locations, and press the RESET button on the ULTRA front
panel. A sample Alternate Host Buffer Dump can be found in the
Appendix.
Contacting AGILE Technical Support
Before contacting AGILE technical support, print out each of the reports
described earlier in this chapter, and check them for potential sources of
problems. If the problem persists after making the obvious corrections,
please have the following information available before calling AGILE:
6287 ULTRA serial number (found on the back panel): S/N
Firmware version number (found in the printed reports, on the EPROM
chip and on the bottom panel of the 6287 ULTRA):
Cluster controller model #:
SCS or DSC mode:
Coax host cable type and length:
Printer or plotter make: Model #:
Printer or plotter cable #:
Plotter graphics software name:
Parallel or serial interface:
If serial: Parity:
Baud:
Handshake:
Alternate host make: Model #:
Alternate host cable #:
Parallel or serial interface:
If serial: Parity:
Baud:
Handshake: