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Check interface cable connections at the printer and
computer
Check to see if a print job has been canceled before
completion
If you cancel print job during printing, the data remaining in the printer
may cause the printer to produce strange characters. In this situation,
restart the computer and the printer and start the print job again. If you
are using Windows, click the Start button, point to Programs, click BJ
Printer, then click BJ Printer Monitor and cancel the print job.
Determine if the problem exists only within a particular
document
If the printer prints strange characters only when printing a specific
document, then it is likely that the file or the function used by the
document is causing the problem. To correct this error, try creating the
same document in a newly created file and then print the new
document. If this new file prints normally, then the problem exists
within the file. If the problem persists, with the new file, then call for
service. (☞145)
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Chapter 6 Troubleshooting
6
Interface cable could be
defective. Replace it with a new
interface cable and resume
printing.
If your system contains a printer
switching device, a USB hub or
an external buffer, remove these
devices and try connecting the
printer directly to the computer.
* If the printer operates normally
without the switching device,
the USB hub or the external
buffer, call for service.