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Quick reference list of possible problems
Problem See Page
Printout is not clear or has white streaks 92
Strange characters printing 94
Cannot start the print job 96
USBPRNxx: write error appears on the screen 100
Cannot install the printer driver 102
Application Error or General Protection Fault appears
on the screen 104
Cannot print to the end of the print job 105
Cannot feed manually 107
Printout rotated 90 degrees 109
Vertical lines are broken 111
BJ Cartridge does not return to the home position
after installation 114
Cannot print via wireless infra-red connections 115
Paper skews or jams during feeding 118
Screen colours and the printed colour do not match 120
Document prints in only black and white 122
Colours are broken or uneven 124
Printing beyond edge of a page,
or portions of printed page are missing 126
Printer does not switch on 128
Printer does not switch off 129
Printer seems to be working but nothing prints 130
Print job halts 131
Printing blurred or smudged 133
Printout is excessively curled 134
Battery is not charging 135
CHARGE/ERROR lamp lights or flashes orange 136
“Error Number: *300” appears on the screen
and print job does not execute 140
“Type x Error” appears on the screen 141
Cannot execute background printing 143
Cannot select the printer in the Chooser 144
• If you are using the Color Image Scanner Cartridge IS-12 (optional),
refer to the Troubleshooting section of the
IS-12 Reference Guide
provided on the Setup Software & Reference Guide CD-ROM for
specific instructions.
• If you have switched on the low-ink warning feature, then the
CHARGE/ ERROR lamp will flash when the ink is low. This is not an
error. (☞64)
90
Chapter 6 Troubleshooting