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The printer printed normally with another software application
• The problem resides with the software application. Refer to the
software application manual for details or call for service.
• Sometimes the problem can be solved by updating the printer
driver. Before you call for service to obtain information about
acquiring the latest version of the printer driver, make sure that
you know the number of your current printer driver.
• Check the computer’s available memory and hard disk space.
(☞148) An error can be caused if there is not enough memory or
sufficient free space on the hard disk. Consequently, when you
execute a large print job in an environment where one or more
additional software applications are open, the computer may run
out memory and cannot complete the print job.
If you cannot solve the problem, before you call for service:
• Write a short memo describing the problem.
• Note of any error messages that were displayed on the screen.
• Make sure you have all the important information about your
system (amount of memory, free disk space, current version
number of the printer driver). (☞148)
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Chapter 6 Troubleshooting
6