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Before you call for service...
The Contact List, a list of Canon Help Desks with telephone numbers
and addresses worldwide, is provided with the printer. Before you call
for service, however, we recommend that you gather some information
that will help Help Desk advisors find a solution for your problem.
Before calling for service, check the printer status, the computer and its
connection environment and identify the problem for faster assistance.
Work through the Troubleshooting descriptions of problems and
solutions to attempt to solve the problem. If you do not have time to do
this, at least follow the steps below and prepare answers for some basic
questions you may be asked by the Help Desk advisor.
Describing the problem
1.
Check the printer.
Check the printer status to see if it prints.
• The printer does not operate.
Example: Printer does not switch on. (☞128)
Printer does not operate. (☞96)
Paper does not feed from the Feed Slot. (☞107)
If the problem cannot be identified after checking all the
connections and attempting to switch the printer on, the printer may
be damaged. Call for service.
• Printer operates but does not function correctly.
Examples: Printouts blurred or streaked with white lines. (☞ 92, 133)
The print head of the BJ Cartridge may be worn out or damaged.
Print a nozzle check pattern and clean the print heads. (☞56, 85) If
you cannot solve the problem, call for service.
145
Chapter 6 Troubleshooting
6