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13-6 Troubleshooting Chapter 13
Message Error Code Cause Action
BUSY/NO SIGNAL
(Continued)
CARTRIDGE JAMMED
CHANGE CARTRIDGE
CHECK DOCUMENT
—
—
#001
The receiving fax
machine did not answer
within 55 seconds (after
all automatic redialling
attempts).
The cartridge holder
cannot move. This is
normally due to a
paper jam.
You pressed C and the
cartridge holder is
moving to the centre
of the unit.
The BJ cartridge is
empty or its ink may
have dried out.
The document is jammed
in the ADF.
Contact the other party and
have them check their fax
machine. You can try to
send the document using
manual sending via the
handset (1 p. 7-7). For an
overseas call, add pauses
to the registered number.
(1 p. 9-2)
Clear the paper jam or
whatever is obstructing the
cartridge holder and then
press Resume. Do not
attempt to move the
cartridge holder manually.
Wait until the cartridge
holder stops, then replace
the BJ cartridge or tanks
(1 pp. 12-12, 12-15).
When you are finished,
press C and close the
printer cover. Wait for the
unit to return to standby
mode.
Clean the BJ cartridge print
head (1 p. 12-11). If the
message remains in the
LCD, replace the BJ
cartridge (1 p. 12-12). The
unit will then print
automatically any faxes
received in memory.
Remove the document you
are trying to send or copy
(1 p. 13-3) and start
again.