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13-16 Troubleshooting Chapter 13
■ Cannot send using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
• If the other party’s fax machine does not support ECM, then the document is sent in
normal mode without error checking.
ECM may be disabled.
• Make sure ECM is on. (1 ECM TX, p. 14-6)
■ Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad
connection.
• Lower the transmission speed. (1 TX START SPEED, p. 14-9)
Receiving Problems
■ Cannot receive a fax automatically.
The unit may not be set to receive automatically.
• For the unit to receive faxes automatically, the receive mode must be set to FAX
ONLY MODE, Fax/Tel Mode, ANS.MACHINE MODE, or NET SWITCH*
(1 Chapter 8). If you have set ANS.MACHINE MODE, confirm that an answering
machine is connected to the unit and that it is turned on with an outgoing message
properly recorded. (1 p. 8-10)
The unit may have a document stored in memory.
• Print out any documents stored in memory. (1 pp. 7-17, 8-11, 8-13)
The MultiPASS Suite may have received the fax.
• 1 Software User’s Guide
An error may have occurred during reception.
• Check the LCD for an error message. (1 p. 13-5)
• Print an ACTIVITY REPORT and check for an error. (1 p. 11-3)
The multi-purpose tray may be empty.
• Make sure paper is loaded in the multi-purpose tray. (1 p. 2-16)
The telephone line may not be connected properly.
• Make sure all line connections are secure. (1 p. 2-5)
*NET SWITCH is only available in Australia and New Zealand.