Filter
Top Products
13-8 Troubleshooting Chapter 13
Message Error Code Cause Action
COLOUR INK EMPTY
CONVERT CLR>B&W?
DOC. TOO LONG
ECM RX
ECM TX
INSTALL BC-21e
—
—
#003
—
—
—
The Colour BJ tank in
the Colour BJ cartridge
is empty or its ink may
have dried out.
The unit is confirming
that it is all right to
convert a colour
document to black &
white and print it with the
Black BJ cartridge.
The document is longer
than 1 metre.
The unit is receiving
a fax using Error
Correction Mode (ECM).
The unit is sending a
fax using Error
Correction Mode (ECM).
You tried to make a
colour copy with the
installed Black BJ
cartridge.
Clean the BJ cartridge print
head (1 p. 12-11). If the
message remains in the
LCD, replace the Colour
BJ tank (1 p. 12-15). The
unit will then print
automatically any faxes
received in memory.
Press T to convert the
colour document to black &
white and print, or press #
to cancel.
Use a copier to make a
reduced copy of the
document and then send
the copy.
ECM receptions may take
longer than normal
receptions. Turn off ECM if
you need to receive
quickly, or if you know your
local lines are in good
condition. (1 ECM RX,
p. 14-7)
ECM transmissions may
take longer than normal
transmissions. Turn off
ECM if you need to
transmit quickly, or if you
know your local lines are in
good condition. (1 ECM
TX, p. 14-6)
Replace the BJ cartridge
with the Colour BJ
cartridge. (1 p. 12-12)