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Chapter 13 Troubleshooting 13-19
Troubleshooting
Copying Problems
■ The unit will not make a copy.
The BJ cartridge or tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace if
necessary. (1 pp. 12-12, 12-15)
You may be trying to make copies with the incorrect BJ cartridge installed in the
unit.
• The unit cannot make copies in colour while the Black BJ cartridge is installed.
Replace the BJ cartridge with the Colour BJ cartridge. (1 p. 12-12)
• If you have disabled the PHOTO INK PRINT setting (1 p. 14-8), you will be unable to
make black & white copies with the Photo BJ cartridge. Replace the Photo BJ
cartridge with the Colour or Black BJ cartridge. Alternatively, you can enable the
PHOTO INK PRINT setting. (1 p. 14-8)
The document may not have been loaded correctly into the ADF.
• Remove the document, stack it if necessary, and load it into the ADF correctly.
(1 p. 4-4)
• Check that the document feed lever is set for the type of document you are copying.
(1 p. 4-2)
• Make sure the operation panel is closed.
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 pp. 2-12, 12-15)
The unit may not be operating properly.
• Print the nozzle check pattern. (1 p. 12-10)
■ MEMORY FULL appears in the LCD when making multiple copies.
The unit’s memory is full.
• Print or delete any documents stored in memory (1 pp. 7-17, 7-19, 8-11, 8-13) to free
up space in the unit’s memory, then start again.
The document you are copying may have too many graphics.
• If multiple pages are being copied, separate the pages into smaller stacks. If not,
make the desired number of copies one at a time as needed.
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For additional troubleshooting, 1 Print Quality Problems, p. 13-20.