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Chapter 13 Troubleshooting 13-23
Troubleshooting
■ The BJ cartridge moves, but ink does not appear.
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 pp. 2-12, 12-15)
• Be sure to remove the orange protective tape from the BJ cartridge before you install
it. (1 p. 2-15)
The nozzles on the BJ cartridge print head may be clogged.
• Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary.
(1 p. 12-11)
The BJ cartridge or tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace if
necessary. (1 pp. 12-12, 12-15)
■ The printed output is not what you expected.
The printer cable may not be securely connected to the unit and PC.
• Check the printer cable connection. (1 p. 2-7)
The printer cable may not be the correct type.
• Make sure you have the correct printer cable type. (1 p. 2-7)
The printer cable may be too long.
• Make sure you have the correct length cable. (1 p. 2-7)
■ Printout does not match paper size.
Paper may not be loaded and aligned correctly in the multi-purpose tray.
• Make sure the paper is loaded and aligned correctly. (1 p. 2-16)
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If the BJ cartridge print head prints on the platen, clean the ink off the platen by launching
Notepad and setting the application to print 2 or 3 blank sheets of paper.
■ The unit suspends printing after each line.
The BJ cartridge print head may have become too hot. If this happens, the unit
may be slowing its printing speed at the end of each line to protect the BJ
cartridge print head.
• Stop your print operation and wait several minutes to allow the unit to cool. Then start
your operation again.