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272 Troubleshooting
My Dell Machine Cannot Print or Scan over the Network.
Cause Action Interface
Your security software blocks your machine's
access to the network. (The network scanning
feature does not work. )
• (Windows
®
)
Configure the third-party Security/Firewall Software to
allow Network scanning. To add port 54925 for Network
scanning, type the information below:
• In Name:
Type any description, for example Dell NetScan.
• In Port number:
Type 54925.
• In Protocol:
UDP is selected.
See the instruction manual that came with your third-
party Security/Firewall Software or contact the software
manufacturer.
• (Macintosh)
Click the Model pop-up menu, and then select Other....
The Device Selector window appears. Reselect your
network machine, make sure Status is idle, and then click
OK.
Wired/Wireless
Your security software blocks your machine's
access to the network.
Some security software might block access without showing a
security alert dialog box even after successful installation.
To allow access, see the instructions for your security
software or ask the software manufacturer.
Wired/Wireless
Your Dell machine was not assigned an
available IP address.
• Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of
your computer and the Dell machine are correct and
located on the same network.
For more information about how to verify the IP address
and the Subnet Mask, ask your network administrator.
Wired/Wireless