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288 Troubleshooting
6. Close the back cover until it locks in the closed position.
Paper is Jammed inside the Machine
If the machine's control panel or the Status Monitor (for Macintosh only) indicates that there is a jam inside the
machine, do the following:
CAUTION
Do not attempt to remove a paper jammed deeply inside the product, particularly a paper wrapped around a heat
roller. Otherwise, it may cause injuries or burns, and even worse, may generate smoke if you keep operating the
product with a paper jammed. Switch off the product promptly and contact your local Dell representative for more
information.
1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside
the machine.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly.