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1031484-0001 Revision 2
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About this document
Scope and audience
This manual describes installing and servicing the DIRECWAY
®
DW4020 terminal. It addresses installers, network system
engineers, and network operators who install, commission,
operate, and maintain the system.
Audience profile
The DW4020 is installed by professional telecommunications
installers. This product cannot be installed by the end user.
There are four primary audiences:
• HNS Installers – at this time, only HNS installers will install
this product.
• Installer trainers, who prepare separate instructions for the
installers.
• Call center operators, who respond to user’s calls.
• Call center trainers, who train call center operators.
Organization and
updates
This manual is organized into the following chapters. Major
changes from Revision 1 are identified.
Chapter 1 - Introduction gives an overview of the DW4020 and its
components. The description of IP addressing is moved to an
appendix.
Chapter 2 - Installing the indoor equipment provides information
regarding installing and configuring the DW4020. The "modem"
method using Websetup is documented. The "manual" method
using the serial port is moved to an appendix.
Chapter 3 - The User Interface provides information about the
new browser-based interface. The interface reports performance
data and information for configuring operating systems network
settings.
Chapter 4 - DW4020 LEDs and troubleshooting described LED
activity and troubleshooting stratetgies.
There is also a safety summary, glossary, list of abbreviations and
acronyms, appendices, and index.