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Chapter 2 • Installing the indoor equipment
1031484-0001 Revision 2
31
If the customer cannot surf
If the customer cannot surf, configure your installer laptop so its
network properties match the customer’s. Refer to Appendix D for
exact instructions for setting your network properties. Then:
1. Start a Web browser on the installer laptop.
2. Enter the Gateway IP address in the browser URL location
bar and press Enter. If the DW4020 is functioning, the User
Interface appears.
3. Enter an URL for a known Web site, such as abc.com or
cnn.com. If it appears, the DW4020 is functioning and any
problem exists on the customers computer. The customer’s
network properties may not be configured properly, or there
may be some other system problem. They should consult the
User Guide for support information.
Figure 31: Final cabling
Transmit
modem
Ethernet
Receive
modem
Gateway
T0091020
AC power
cord
DC power
cord
Power
supply
Ethernet cables
Short USB cable