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Chapter 3 • The User Interface
42
1031484-0001 Revision 2
Receive Status messages
The following messages may appear in the Receive Status field.
The Comments section gives more information about each code,
and describes any possible corrective measures. See Figure 36 on
page 41 for corrective measure involving cables or the power
supply. Power cycling means to unplug the power cord from the
wall outlet or surge protector, wait 10 seconds, and plug it back
in.
If corrective measures do not solve a problem, contact technical
support.
RxCode 5 means the receive modem is working properly. It is the
code you will see most of the time.
Note: Remember that IRU refers to the receive modem, and that
ITU refers to the transmit modem.
CAUTION
Never unplug the power cord from the DW4020 while it is powered
on. Always disconnect the power cord from the power supply, wall
outlet, or surge protector.
Table 7: Receive code (RxCode) messages and corrective actions
Numeric
RxCode
Message Displayed Comments
0 The receiver is not connected Please make sure that the Indoor Receive Unit is connected to the
Gateway via the USB cable. If the cable is connected and you still
see this message, use the following steps for troubleshooting:
• Make sure the power supply is correct. The power supply should
be Part # 1031105-0001.
• Try power-cycling the DW4020 by unplugging the power cord
from the wall outlet and then plugging it back in.
• Try using a different USB cable.
• If none of the above resolve the issue, you may need to replace
the Indoor Receive Unit.
1 The receiver is in pointing mode This condition indicates that the installer is performing antenna
pointing. In this mode, the transmitter is disabled for safety
reasons since the installer is working near the dish. If this occurs
during normal operation, try power-cycling the DW4020 by
unplugging the power cord from the wall outlet and then plugging
it back in.
2 The receiver is in factory or NOC mode This status is for DW4020 testing purposes only. You should never
see it. If this occurs during normal operation, try power-cycling the
DW4020 by unplugging the power cord from the wall outlet and
then plugging it back in.