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Appendix C • Installing the DW4020 Manually
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1031484-0001 Revision 2
6. Enter c to display the Satellite Interface Statistics menu
(see Figure 78).
7. Enter c to display the satellite interface serial number (see
Figure 78).
If the electronic serial number is different from the barcode
receive modem serial number, call the installer hotline for the
DW4020 series and request the serial number be corrected.
You must supply the Site/Master account number that can be
found on the work order. Also observe all cautions in the
Caution box below.
8. Enter
Z to return to the Main Menu.
Figure 78: Satellite Interface Statistics menu with Display
Satellite Interface Serial Number displayed
CAUTION
• You must confirm the receive modem electronic serial
number through the serial connection using
Hyperterminal when configuring the DW4020.
• If the electronic serial number is different from the
barcode receive modem serial number, call the installer
hotline for the DW4020 series and request the serial
number be corrected. You must supply the Site/Master
account number that can be found on the work order.
• Do not use any other receive modem at the site unless
instructed by HNS personnel. If the wrong modem is
brought to the pre-configured site, delays can occur due
to re-configuration issues in the NOC.