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Troubleshooting
94 www.kodak.com/go/aiosupport
CAUTION:
Kodak Inkjet paper is recommended for your Kodak All-in-One printer.
Corrective Action
1. Remove the paper from the tray you used when the jam occurred.
2. Turn off the printer.
3. Open the rear access area and pull the paper out from the rollers without tearing
it.
CAUTION:
If the paper tears while removing it, make sure you remove all the torn pieces.
More jams are likely to occur when torn pieces are left in the printer.
4. Reload the paper tray, but do not overfill it.
5. Turn the printer on.
6. Press
OK.
Printer not responding
Probable Cause
The firmware or software is not in a ready state.
Corrective Action
• Turn the printer off and turn it back on.
• If the problem persists, unplug the power cord from the power supply and plug it
back in.
• If the problem continues to persist, restart your computer.
Transfer pictures failure
Problem
Nothing happens when you try to transfer photos to the computer.
Corrective Action
• Remove the memory card or USB device and reinsert it.
• Check the power connection to the computer.
• If you are trying to transfer photos from a memory card and a PictBridge camera
is connected, disconnect the camera.
• Close any unnecessary software applications, and minimize any remaining
application windows. Follow any messages on the screen that may have been
hidden by other windows.
• Disconnect, then reconnect the USB cable from the printer to the computer.
• Make sure you are using a high-quality USB cable which is communicating with
the computer. (See No communication with computer, page 92.)