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Troubleshooting
106 www.kodak.com/go/aiosupport
Corrective Action
Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The All-in-One printer functionality will be limited during VPN sessions.
Probable Cause 6
The Ethernet cable is not plugged in to the router, switch, or hub. The cable may also
be defective.
Corrective Action
Try reinserting the cables. Or, if necessary, try a different cable.
Probable Cause 7
The All-in-One printer is assigned an AutoIP address instead of DHCP.
Corrective Action
This indicates that the printer is not connected properly to the network. Check the
following:
• Make sure all cables are connected properly and securely.
• If the cables are connected properly, your access point, router, or home gateway
might not be sending an address. If this is the case, you might need to reset the
device.
• Make sure the All-in-One printer is on the correct network.
• Restart your All-in-One printer.
Probable Cause 8
The printer is on the wrong Subnet or gateway.
Corrective Action
Print a network configuration page, and verify that the router and printer are on the
same subnet and gateway.
To print the network
configuration page
1. On the control panel of the printer, press Menu.
2. Press until
Network Settings is highlighted, and then press OK.
3. Press until
Print Network Configuration is highlighted, and then press OK.
No IP address with cable modem (without a router)
Probable Cause
If you have a computer with a cable modem, a separate Local Area Network (LAN)
for your other computers, and no DHCP or router, you must use
AutoIP to assign IP
addresses to the other computers and to the printer.