Filter
Top Products
www.kodak.com/go/aiosupport 105
Kodak ESP 9 All-in-One printer
Probable Cause 3
Cables are not connected properly.
Corrective Action
Check the following cables to ensure they are connected properly.
• Cables between the All-in-One printer and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or printer Internet connection (if applicable)
Probable Cause 4
A firewall, anti-virus, or anti-spyware application is preventing the printer from
accessing your computer.
Corrective Action
Many firewall security programs have different levels of firewall security (Block All,
High, Medium, Low), and some high levels of protection may prevent certain
software applications and/or services from being permitted to operate through the
network with enabled firewall security.
Via the firewall security program on your PC, manually allow inbound and outbound
application permission through the firewall for the following services required for the
wireless All-in-One operations:
Bonjour Service
(C:\Program Files\Bonjour\mDNSResponder.exe)
Kodak AiO Network Discovery Service
(C:\Program Files\Kodak\Printer\Center\EKDiscovery.exe)
Kodak AiO Device Service
(C:\Program Files\Kodak\Printer\Center\KodakSvc.exe)
Kodak AiO Home Center
(C:\Program Files\Kodak\Printer\Center\AiOHomeCenter.exe)
Please visit www.kodak.com/go/inkjetnetworking for detailed instructions on
adding these firewall permissions for the Kodak printer network services for 20 of
the top rated firewall security programs on the market. Please also visit your firewall
Manufacturer’s online help Web site if necessary.
More advanced network users may also choose to allow inbound and outbound port
permission through their firewall for the following ports associated with the wireless
printer:
Port 5353 (UDP)
Port 9322 (TCP)
Probable Cause 5
A Virtual Private Network (VPN) is preventing the printer from accessing your
computer.