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Troubleshooting
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Scan troubleshooting
Scan fails
Probable Cause 1
Your computer is not turned ON.
Corrective Action
Turn on your computer.
Probable Cause 2
Your Kodak printer is not connected to your computer.
Corrective Action
Connect your Kodak printer to your computer with a standard USB cable.
Probable Cause 3
The Kodak Home Center software is not installed.
Corrective Action
Insert the Kodak printer installation CD and install the software.
Probable Cause 4
Your computer system resources may be low.
Corrective Action
• Turn off your computer and the printer, and then turn them back on.
• If the problem still persists, try scanning at a lower resolution.
Probable Cause 5
The memory card to which you are scanning does not have enough free space to
save the scanned photo.
Corrective Action
Remove some files from the memory card to free up some space.
Scanned image blank
Probable Cause
Your original is not placed correctly on the scanner glass.
Corrective Action
Place your original face down in the proper corner of the scanner glass.