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Appendix A: If You Need to Call Customer
Support
When you contact Kodak Customer Support for All-in-One printer assistance, the
service representative may ask you for some background information, as well as
information about your specific issue. If you can have ready access to it, it may save
you time.
Useful for the Kodak service technician:
• Kodak Service Number (located inside or on the outside of the printer)
• Printer model number (located on back of the printer)
• Control panel error message, if any
• A printed test page (see Monitoring and adjusting the printer's performance,
page 78)
• Computer model and operating system
• Computer processor type and speed (MHz)
• Amount of computer memory (RAM) and free hard disk space
• Exact Home Center error message received, if applicable
Windows PC only:
• Exact printer error message received in the printer status monitor
• Version of Kodak Home Center software. (From the Home Center Help panel,
click the Info button to view the About box)