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Troubleshooting
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Probable Cause 1
The USB cable is unplugged and reconnected to the printer.
Probable Cause 2
A printer-terminated error occurs.
Probable Cause 3
Power is interrupted.
Corrective Action
Restart the computer and printer.
Home Center software on Windows works incorrectly following software upgrade
Probable Cause
Some changes in the Home Center software on Windows systems may have been
affected by enabled Security and/or User Account Control settings.
Corrective Action
1. Right-click on the Home Center icon (shortcut) on the Desktop.
2. Select
Properties.
3. Select the Compatibility tab.
4. Check the box that says “Run the program as an administrator.”
Print troubleshooting
Use this section to resolve print problems.
Envelope printing incorrect
Probable Cause
The envelopes are not loaded correctly.
Corrective Action
1. Remove the envelopes from the paper tray.
2. Straighten the stack of envelopes against a flat surface. Reload the stack into the
paper tray print side down, with the envelope flap aligned to the left.
3. Squeeze the paper guide and slide it to the right until it touches the edge of the
envelopes.