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10
Troubleshooting
Troubleshooting “quick start”
Kodak provides several methods to help you troubleshoot your All-in-One printer
issues. Here are some quick tips:
• Turn off your printer and then unplug it. Wait five seconds, and then plug the
power cord back into the printer. Finally, turn the printer back on.
• Confirm that you are using a 2.0 USB cable to connect the printer to your
computer. If you need to buy one, they are available online at
www.kodak.com/go/aio, or from your local electronics and printer retailer.
• Make sure that you have the most up-to-date All-in-One printer software and
Help files from the Internet. Visit www.kodak.com/go/support to download the
latest files.
• View the troubleshooting information found in Kodak Home Center software on
your computer. After opening Home Center, click the question mark (
?) button:
•
Macintosh: The button is located at the lower-left of the Home Center
window.
•
Windows: The button is located at the upper-right of the Home Center
window.
Use the Help window to view troubleshooting topics. (Windows users can also
select
Troubleshoot from the Help panel on the main Home Center window.)
• You can also get troubleshooting help at the Kodak Web site. Visit
www.kodak.com/go/support for support for your Kodak printer.
NOTE: Many issues with degradation in performance or print quality can be
resolved by meeting or exceeding the recommended system requirements.
See Chapter 11 , Product and Safety Specifications.
General troubleshooting
Printer fails to power on
Probable Cause
The power supply is not properly connected.
Corrective Action
• Make sure the electrical power cord is connected to the alternating current
power adapter, and is plugged into a grounded power outlet or power strip.
• If using a power strip, make sure it is turned on.
• If using a switched power outlet, make sure the switch is on.
• Make sure the power outlet is supplying power.
• Verify the light on the Kodak printer power cord plug is lit.