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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
00019502 Processor 2 is not functioning; check VRM
and processor LEDs.
1. (Trained service technician only) Reseat
microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
00019701 Processor 1 failed the built-in self-test
(BIST).
1. (Trained service technician only) Reseat
microprocessor 1. If two microprocessors are
installed, remove microprocessor 1 and replace it
with microprocessor 2 to determine if the
microprocessor or the system board failed.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only) System
board
00019702 Processor 2 failed the built-in self-test
(BIST).
1. (Trained service technician only) Reseat
microprocessor 2.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only) System
board
01298001 No update data for processor 1.
1. Make sure that all microprocessors have the
same cache size (see “Using the
Configuration/Setup Utility program” on page 16.
2. Update the BIOS code (see “Updating the
firmware” on page 15).
3. (Trained service technician only) Reseat
microprocessor 1.
4. (Trained service technician only) Replace
microprocessor 1.
166 ThinkServer TD100 and TD100x: Hardware Maintenance Manual