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Memory problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The amount of system memory
that is displayed is less than the
amount of installed physical
memory.
1. Make sure that:
v No error LEDs are lit on the control-panel assembly or on the system board.
v Memory mirroring does not account for the discrepancy.
v The memory modules are seated correctly.
v You have installed the correct type of memory.
v All DIMMs are enabled. The server might have automatically disabled a
DIMM when it detected a problem.
2. Check the POST error log for error message 289:
v If a DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
3. Run memory diagnostics (see “Running the diagnostic programs” on page 189).
4. Make sure that there is no memory mismatch when the server is over the
minimum memory configuration (one 512 MB DIMM) and that you have
installed the correct number of DIMMs (see the User’s Guide on the IBM
System x3400 Documentation CD for information about installing memory
modules).
5. Reseat the DIMMs.
6. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. (Trained service technician only) System board
Multiple rows of DIMMs in a
branch are identified as failing.
1. Reseat the DIMMs; then, restart the server.
2. Remove the lowest-numbered DIMM pair of those that are identified and
replace it with an identical pair of known good DIMMs; then, restart the server.
Repeat as necessary. If the failure continues after all identified pairs are
replaced, go to step 4
3. Return the removed DIMMs, one pair at a time, to their original connectors,
restarting the server after each pair, until a pair fails. Replace the failed DIMM
and restart the server. Repeat this step until you have tested all removed
DIMMs.
4. (Trained service technician only) Replace the system board.
Chapter 5. Diagnostics 177