Filter
Top Products
Copier does not respond
Check messages If an error message is displayed, see “Error messages” on page 175.
Check power
If the light is not on, see “Power button is not lit” on page 151.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 153.
Scanner unit does not close
Check for obstructions
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
Check messages If an error message is displayed, see “Error messages” on page 175.
Check ink Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner
glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to
improve print quality
See “Improving print quality” on page 144.
Adjust the brightness of
the copy
1 Load the document facedown on the scanner glass.
2 From the control panel, press or repeatedly until Copy is highlighted.
3 Press .
4 Press
or repeatedly until you reach Lighter/Darker.
5 Press or repeatedly to lighten or darken the copy.
6 Press .
Check quality of
original document
If the quality of the original document is not satisfactory, try using a clearer version of the
document or image.
Are you scanning from
a newspaper,
magazine, or glossy
paper?
If you are copying or scanning from a newspaper, magazine, or glossy paper, see “Scanning
clear images from magazines or newspapers” on page 122.
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
159