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Adjust the paper
guides
Adjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle
2
3
1
Printer does not feed paper, envelopes, or specialty media
Check for paper jams Check for and clear any paper jams. For more information, see:
• “Paper jam in the printer” on page 166
• “Paper jam in the Automatic Document Feeder (ADF)” on page 167
• “Paper jam in the duplex unit” on page 168
• “Paper jam in Tray 1 or optional Tray 2” on page 169
• “Paper jam in the small media feeder” on page 170
Check media loading
• Verify that the specialty media is loaded correctly. For more information, see “Loading
various paper types in Tray 1” on page 78.
• Try loading one page, envelope, or sheet of specialty media at a time.
Make sure the printer is
set as the default
printer and is not on
hold or paused
1 Click:
• For Windows XP Pro: Start ª Settings ª Printers and Faxes.
• For Windows XP Home: Start ª Control Panel ª Printers and Faxes.
• For Windows 2000: Start ª Settings ª Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Banner paper jams
Clear banner paper
jams
1 Press to turn off the printer.
2 Remove the jammed banner paper from the printer.
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