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Scanning takes too long or freezes the computer
Other software may be
running
Close all programs not being used.
Change the scanning
resolution to a lower value
1 Click Start ª Programs or All Programs ª Lexmark 9300 Series.
2 Select All-In-One Center.
3 From the Scan area, click See More Scan Settings.
4 Click Display Advanced Scan Settings.
5 From the Scan tab, select a lower scan resolution.
Poor scanned image quality
Check messages If an error message is displayed, see “Error messages” on page 175.
Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with
water.
Adjust the quality of the
scan
1 Make sure the printer is connected to a computer, and both the printer and the
computer are on.
2 Load an original document facedown on the scanner glass in the corner indicated by
the arrow icons.
3 From the desktop, double-click the Productivity Suite icon.
4 Click Scan.
The All-In-One Center appears with the Scanning & Copying tab expanded.
5 From the Select Scan Quality section, select another DPI setting.
6 Click Scan Now.
Review steps to improve
print quality
See “Improving print quality” on page 144.
Are you scanning from a
newspaper, magazine, or
glossy paper?
If you are copying or scanning from a newspaper, magazine, or glossy paper, see
“Scanning clear images from magazines or newspapers” on page 122.
Check quality of original
document
If the quality of the original document is not satisfactory, try using a clearer version of the
document or image.
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the corner
indicated by the arrow icons.
Partial document or photo scans
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Check paper size Make sure the paper size being used matches the size you selected.
Cannot scan to an application
Select a different
application
1 From the Selected Application Does Not Support Multiple Pages dialog, click
Cancel.
2 From the All-In-One Center Scanning & Copying tab, choose a different application
from the “Send scanned image to” menu.
3 Scan the document.
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