Filter
Top Products
Partial document or photo prints ...................................................................................................................156
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera.........................157
Cannot print from a flash drive......................................................................................................................157
Cannot print from a Bluetooth-enabled device..............................................................................................158
Copy troubleshooting...........................................................................................................................158
Copier does not respond...............................................................................................................................159
Scanner unit does not close..........................................................................................................................159
Poor copy quality...........................................................................................................................................159
Partial document or photo copies..................................................................................................................160
Scan troubleshooting...........................................................................................................................160
Scanner does not respond............................................................................................................................160
Scan was not successful...............................................................................................................................160
Scanning takes too long or freezes the computer.........................................................................................161
Poor scanned image quality..........................................................................................................................161
Partial document or photo scans...................................................................................................................161
Cannot scan to an application.......................................................................................................................161
Cannot scan to a computer over a network ..................................................................................................162
Fax troubleshooting.............................................................................................................................162
Cannot send or receive a fax ........................................................................................................................162
Can send but not receive faxes.....................................................................................................................163
Can receive but not send faxes.....................................................................................................................164
Printer receives a blank fax...........................................................................................................................165
Received fax has poor print quality...............................................................................................................165
Caller ID information is not displayed............................................................................................................166
Jams and misfeeds troubleshooting....................................................................................................166
Paper jam in the printer.................................................................................................................................166
Paper jam in the Automatic Document Feeder (ADF)...................................................................................167
Paper jam in the duplex unit..........................................................................................................................168
Paper jam in Tray 1 or optional Tray 2..........................................................................................................169
Paper jam in the small media feeder.............................................................................................................170
Paper or specialty media misfeeds ...............................................................................................................172
Printer does not feed paper, envelopes, or specialty media .........................................................................173
Banner paper jams........................................................................................................................................173
Memory card troubleshooting..............................................................................................................174
Memory card cannot be inserted...................................................................................................................174
Nothing happens when memory card is inserted..........................................................................................174
Error messages...................................................................................................................................175
General error messages ...............................................................................................................................175
Error messages related to loading paper and original documents................................................................175
Cartridge-related error messages .................................................................................................................176
Fax-related error messages..........................................................................................................................180
Resetting factory default settings........................................................................................................185
Removing and reinstalling the software...............................................................................................185
8